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Help Desk

Help Desk

The Help Desk is a student run computer repair center available for students and teachers alike. Our school computer technician, Alex Malone, and the students in Help Desk, will try everything they can to get your computer back to you working properly. 

A few notes about the Help Desk: 

  • The Help Desk opens at 8:05 every morning and is open until 3:30 every afternoon

  • During every lunch the Help Desk will be temporarily closed. 

  • If you would like to speak to an adult, seek Alex Malone and if he is unavailable, Mrs. Mowery, the Media Specialist, will be available. 

  • If your computer is unable to be fixed easily, it will be sent off for repair.  A loaner device will be given to you while repairs are being made on your device.  Repairs are covered.  Deliberate damage is not.  Lost chargers are $30.

  • Hotspots are available for checkout.

  • You may only receive a loaner Chromebook if your computer is out for repairs.

Students working in the help desk are still learning, and it is a wonderful opportunity to develop more technology skills and communication skills. The students are not experts, so patience is appreciated, but we will do our best to help.

Taking Help Desk as a class:

Students are trained to troubleshoot student technology issues ranging from chrome devices to producing audio, video, 3D printing, and vinyl creations in the Media Center. They are also called upon to help teachers as they integrate technology to personalize learning.  Students are trained to submit repair tickets into our technology management system, issue loaner devices to students, and make simple repairs on their own.  Student assignments (or TAPS) are tracked through GenYes—an online badging and certification program that helps develop students as technology leaders. Students, grades 7-12, are encouraged to create a digital portfolio that can go with them as they pursue technology as a career or simply to become responsible digital citizens.  This can be the capstone experience for Digital Arts and Business Management focus areas.